Collections

Resident Collection Services

When using our utility billing services, we provide the option of the property collecting resident payments onsite or we can collect resident payments on behalf of the property. When a property selects the option for all residents to pay onsite, their monthly utility bill will be paid for when they pay rent. A property should consider Convergent Billing if they are wanting to collect onsite. For a property that does not want the hassle of collecting onsite, Banyan requires residents to pay by Ebill, Autopay, Fastpay, via phone or mail-in payments. Collections are a top priority for us and our clients. We achieve on average a collection rate of 96% using monthly bills, late notices and reminder phone calls placed by our Customer Service Department. The 4% of utility bills we cannot recover, we have a distinct process to ensure our clients have success in recovering those costs.

Call Our Customer Service Team

Banyan has the best in-house customer service team in the industry. Our Customer Service Team handles all bill questions even if residents pay onsite. We want to take the burden of utilities off of the property, so we handle everything.

Banyan’s live bilingual Customer Service Team provides assistance during extended business hours: Monday – Friday, 8:00 AM EST/5 AM PST – 9:00 PM EST/6:00 PM PST. We offer 24/7 automated support for questions regarding the current amount due and the option to make a payment on their account. Our Utility billing platform allows 24/7 online access for residents and Property Managers. Residents can use the online platform to pay at any time, view their balance or sign up for our current services.